What is a general restore?

In case of a disaster, you can do a general restore. This can be done for all data types across all accounts on a tenant, or only for specific data types in selected accounts. Restoring will completely replace your current data with the content of the snapshot that you restore. This means that none of your current data will remain, which can be useful in the case of ransomware or a virus attack.

Please use general restore with caution!

If you want to restore data types across accounts, you can do a general restore from the Connectors page.

1. Click the gear icon to the left of the connector you would like restore and select Restore.

2. In Select snapshot, select the snapshot you wish to restore from.

You have the possibility to restore complete or partial snapshots. To learn more, see: What are partial snapshots?

3. In Select method, select the restore method.

  • Restore to a folder - Keepit will create a new folder where all the data will be restored to. This will only work for Calendar, OneDrive, and Mail.
  • Restore in place - This will overwrite the data on the account with the restored data.

4. Select what types of data you wish to restore.

Note: SharePoint, Groups & Teams, and Public Folders are not related to any specific accounts, so if you select any of these, all SharePoint, Groups & Teams, and Public Folders data will be restored.

5. Select which user(s) to restore. Use the filter field to quickly find users you want to include in the restore. You can select all or select individual users.


6. Click Restore.

When will my data be back?

From the moment you click on the restore button, the restore job will be put in a queue. Please be patient, as it will take a few moments for the interface to be updated. You can view your restore activity on the job monitor page, see: How to view the Job Monitor

For small accounts, Keepit will be able to restore data in a few minutes. For larger accounts, Keepit can be affected by vendor throttling. If you need data fast, we recommend that you simply download the data through our web interface while you wait for the restore to complete.