Backup

Historical copies of files or other items of data as a whole.

Initial backup

The first complete backup of the user's entire dataset.

Snapshot

The name for a backup in the Keepit application. These are restore points from which a user can recover data. Snapshots can be partial or complete and indexed or unindexed (see appropriate entries for definitions)

Partial Snapshot

A snapshot that contains part of the user's dataset. To back up a large amount of data, Keepit may need to perform a series of snapshots until the entire dataset is backed up. 

See: What are partial snapshots?

Complete Snapshot

A snapshot that contains the user's entire dataset.

Unindexed Snapshot

A complete or partial snapshot that is still being indexed by Keepit. This means that Keepit has backed up all the data but some advanced features such as the search and sort functions are disabled for the user in the Keepit application.

Indexed Snapshot

A complete or partial snapshot that has been imported and indexed by Keepit. This means that Keepit has backed up all the data and all features, including search and sort functions, are enabled in the Keepit application.

History Snapshots

A list of all performed snapshots, including partial and complete, indexed and unindexed. Typically a user will see 1-2 snapshots per day. By browsing one's History Snapshots, a user can go back in time and find a snapshot that contains the data they want to recover.

Cloud Service

Cloud service providers such as Office 365, G Suite, SalesForce.

Connector

The configuration in Keepit that connects to the user's cloud service or physical device and brings data into Keepit. The connector is what executes backup and restore jobs.

Cloud Connector

A connector for cloud services, such as Office 365, Exchange, Google Docs, and IMAP.

Physical Connector

A connector for physical devices that contain data, i.e., computers, smartphones, tablets, and other physical storage devices.

Connector job

The action taken by Keepit to perform a backup, restore, or item restore. An import is considered a restore job. A job can be successful, in progress, scheduled, cancelled, or failed.

See: How to view the Job Monitor

Backup job

The action taken by Keepit to perform a backup. The result is a snapshot that contains copies of data.

Restore job

The action taken by Keepit to perform a general restore.

Item restore job

The action taken by Keepit to restore an individual item such as a file or a folder.

Job Monitor

The section in the Keepit application that displays an overview of all connector activity.

Service account

A cloud service account, for example a Microsoft user account, that is being backed up.

Global Admin

The dedicated Office 365 service account with the Global Administrator role used to set up a connector and handle the backup in Keepit.

Online Drive

A drive that you can share between multiple Physical Connectors on your own account as well as with other accounts. Sharing an Online Drive with other accounts means that data will be instantly synchronized between these accounts. 

Tenant

A tenant is the organization that owns and manages a specific instance of Microsoft cloud services. The tenant is what is backed up when using a cloud-to-cloud connector.

User role

Users on an account that have a certain set of permissions.

See: What user roles are available in Keepit?

General restore

The function that brings data types across accounts back to Office 365 or other cloud services. The data is returned to the same target service account it was backed up from. 

Certain data types are automatically restored to their original location. For Office 365 Calendar, Mail, and OneDrive data, the user can choose to restore to a separate folder. 

See: Restoring an Office 365 tenant and Restoring SharePoint data across a tenant

Restore in place

A restore that returns data back to its original location.

Restore to Folder

A restore that brings data to a newly created folder. The folder will be found in the relevant location in Calendar, Outlook, or OneDrive and named "Keepit_Restore_[date of restore]"

Item restore

The function that brings individual items of data such as individual files or folders back to Office 365 or other cloud services. The data is returned to the same target service account it was backed up from. 

Individual files and folders are automatically restored to their original location. If a file or folder with the same name already exists in the location, it will be overwritten.

Import

The function that takes data from one location and copies it to another location. Importing is basically restoring data from a history snapshot back to the same account or restoring data from one service account to another. The service accounts can be located on the same connector or on different connectors of the same service type (i.e., Office 365, G Suite, SalesForce, etc.) 

Import only supports account-related data. A user cannot import individual files or folders, but only all data types across all accounts or only specific data types in selected accounts

See: What is importing and how do I do it?

AD (Active Directory)

Microsoft's global contact list (a company directory).

SSO (single sign-on)

A process of session and user authentication that allows a user to access multiple applications with one set of credentials.

Keepit supports SSO allowing users to sign in to Keepit with their Microsoft credentials.

To see a step-by-step guide on how to set up SSO, see: How to configure SSO in Keepit

Throttling

Throttling is a security mechanism that keeps a server healthy and responsive. It is called "throttling" because it limits the work load coming through the server by regulating network traffic and minimizing bandwidth congestion. 

See: What is throttling and can I do anything about it?

Retention period

The amount of time that Keepit retains a snapshot. The default retention period is 12 months, but this can be individually configured. Users can also limit the retention period on individual connectors in case they have data that cannot be retained for the full retention period they have purchased.

See: Keepit's Retention Policy

Subfolder Search 

The subfolder search is a function that allows the user to search any number of levels on his or her Cloud Tenant -- from the whole tenant to a few sub-folders.

The user can enable and disable sub-folder searching from any folder.

See: Locating data for recovery or to share

Deleted Files View

The deleted files view search is a function that allows the user to view all data that ever existed on a tenant and which was backed up by Keepit.

See: Locating data for recovery or to share