A report is a static overview of what the status is of a Partner Account at a specific point in time. It cannot be changed – as soon as a report has been generated, it shows statistics from that point in time. Reports are generated every 24 hours. 

Reports are available in the Admin panel if you have the appropriate license and if the Generate Reports feature has been enabled in the product settings. 

All accounts that have an assigned product receive reports. No separate reports are generated for accounts that inherited a product – the statistics of these accounts are included in the main report.

How to find reports

To go to Reports, select the Reports tab in the header menu. 

Then in Select report, chose a year, month, and day from the drop-down lists to see the report for a specific date.

At the top of the page you will see the report for the main account, which includes statistics for all sub-accounts.

Below the main account you will see reports for each sub-account, which contain statistics about this sub-account as well as all of its sub-accounts.

Separate reports for sub-accounts of sub-accounts will not be displayed on the page. If the sub-account is a partner or administrator account, then these reports can be found by making this account the main account on the report page. To do this you can either navigate to that sub-account from the Users page and select Reports, or you can log into this partner or administrator account.

Details about values

If you hover over an entry in the report, a box will appear with detailed information about what exactly is calculated to get the displayed number.

Report for the main account

Number of accounts - The number of sub-accounts that have been created for this account. For each new account created, no matter if it is a sub-account directly under the main account or if it is a sub-account of a sub-account, this value will be increased.

Devices of all accounts - The number of all connectors including Physical Connectors, Cloud Services, and Online Drives (but NOT shared Online Drives) as well as system devices such as "reports" and "shared files." This value is increased every time a connector is created in any sub-account.

Total size of data for all accounts - The total size of data found across all connectors. Every time data is added to any connector in the main account or any sub-account this value will be increased.

Office365 Mailboxes - The number of Office 365 mailboxes that are backed up across all accounts. Every time an Office 365 connector which includes one or more mailboxes is added to the main account or any sub-account this value will be increased. Mailboxes are counted per user when any or all parts of Exchange data (Mail, Calendar, Tasks, or Contacts) are selected for backup. Shared mailboxes are counted as separate Office 365 mailboxes. 

Office365 OneDrives - The number of Office 365 OneDrives that are backed up. Every time an Office 365 connector with OneDrive included in the backup is added to the main account or any sub-account this value will be increased.

SharePoint Sites - The number of SharePoint sites are backed up. Every time a SharePoint site is added to the main account or any sub-account this value will be increased.

Report for a sub-account

Below the box with statistics for the main account you will find statistics for each sub-account. As mentioned above, a separate report will be created for a sub-account only if this sub-account has a product assigned to it. 

The same data as in the main report is calculated, but only for the sub-account and all of its sub-accounts.