Keepit backs up the following Zendesk data:

Required data coverage

Tickets

• Ticket comments and attachments
• Ticket fields (custom and standard)
• Ticket forms
• Archived tickets

Users

• Team members
  • Group memberships
  • Organization memberships
  • Organization subscriptions
  • Personal views
  • Personal macros
• End users
  • Organization memberships
• User fields

Groups and Organizations

• Members
• Subscribers
• Organization fields

Optional data coverage

Views

• Shared views

Macros

• Shared macros

Triggers

Automations