To back up Dynamics 365 CE data, the Microsoft 365 user must be assigned the Global administrator role and have a proper Dynamics license.
The user must also be assigned the system administrator security role and have read-write access.
To check security role and access mode
- In your Dynamics app, open Advanced Settings.
- Select Settings > Security > Users.
- Open the user:
- To check security role, in the top navigation bar, select Manage Roles, and make sure System Administrator is selected.
- To check access mode, scroll down to Administration and make sure Access Mode is set to Read-Write.