If your backup was unsuccessful or incomplete, start by visiting the Job Monitor page. There, you can review the backup report to identify the potential cause and determine the appropriate action to take.

Network, internet, or sever disruptions

Sometimes, backups may be disrupted by network issues between Keepit and your SaaS application, an unstable Internet connection, a release rollout, or a server reboot. In these cases, you can generally wait for the next scheduled backup, which should complete successfully.

To determine if the issue is related to our servers, please check our System Status page. This page provides information on any incidents that could affect your backup.

Authentication no longer valid

Another common issue is expired authentication between Keepit and your SaaS application. If this is the case, you will be prompted to reauthenticate your connector. Once reauthentication is successful, your backups will resume as expected.