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Browse our troubleshooting tutorials to get step-by-step solutions for many
common problems. Are we missing something you think would be helpful for
others? Let us know!

About the Solution
  • Keepit's data centers
  • Keepit's retention policy
  • Keepit security and GDPR compliance
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Keepit Backups
  • Backup schedule and frequency FAQs
  • What are partial snapshots?
  • Understanding snapshot creation and backup success
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Using the Keepit Platform
  • Using the Data Protection Dashboard
  • Using the Data Monitoring Dashboard
  • Using the Usage Dashboard
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Your Connectors
  • Change a connector's retention period
  • Configure role-based access control (RBAC) for a connector
  • Connector health statuses
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Set Up SSO
  • SSO setup requirements
  • Create an SSO Admin user
  • Configure SSO in Keepit
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Set Up MFA
  • Configure multi-factor authentication
  • Set up TOTP authenticator for MFA
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Users and Roles
  • Keepit user roles and permissions
  • Create, edit, or delete a Keepit user
  • Create a user with a custom role
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Security
  • Set up a SIEM integration
  • Retrieve data for a SIEM solution using Keepit API
  • Create a public links policy
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Your Account
  • Your account settings
  • Your service info
  • Your user info
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Keepit Admin App
  • Keepit Admin App
  • Secure app with biometric authentication
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Get Support
  • Create and manage support tickets
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