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Browse our troubleshooting tutorials to get step-by-step solutions for many
common problems. Are we missing something you think would be helpful for
others? Let us know!

About Keepit
  • Keepit's data centers
  • Supported web browsers
  • Keepit's retention policy
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Keepit Backups
  • When does the backup start?
  • Check if the backup is running
  • How often does the backup run?
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Using the Keepit Platform
  • Using the dashboard
  • Using the Job Monitor page
  • Using the Keepit Audit Log
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Your Account
  • Your account info
  • Forgot your password?
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Your Connectors
  • Change a connector's retention period
  • Configure role-based access control (RBAC) for a connector
  • Calculate the estimated time for a job to complete
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Set Up SSO
  • SSO setup requirements
  • Create an SSO Admin user
  • Configure SSO in Keepit
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Set Up MFA
  • Configure multi-factor authentication
  • Set up TOTP authenticator for MFA
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Users and Roles
  • Available user roles
  • Create, edit, or delete a Keepit user
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Troubleshooting
  • Why can't I extract my files after downloading data from Keepit?
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Get Support
  • How to get more Support
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