The health of your connector is visible in the Keepit application. Any time the status changes you will receive an email as well as a notification in the application.

The three different statuses your connector can have are:

Healthy

Healthy connectors have a green status icon.

Unhealthy

Unhealthy connectors have a yellow status icon. 

Critical

Critical connectors have a red status icon and the entire connector will be highlighted in red.

The most common reason for the status of a connector to change is because of invalid Microsoft credentials. This causes Keepit to lose connection with Microsoft and it is unable to perform a backup. In this case, the status will change to critical and you will see the message "Credentials no longer valid, please update." Simply click this message and you will be taken to Microsoft where you can log in with the proper credentials.


The status of a connector can also change if Keepit cannot create a snapshot over a period of time.

  • If more than 24 hours have passed since a snapshot, then the status will change to unhealthy.
  • If more than 48 hours have passed since a snapshot, then the status will change to critical

Note: You can also hover over the connector to see a tooltip which displays how many days have passed since the last successful snapshot.

The reason for this can be from the side of Keepit, for example, if there was scheduled maintenance work which delayed the start of a new backup. Or it can be due to a misconfiguration or error of some kind.