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Browse our troubleshooting tutorials to get step-by-step solutions for many
common problems. Are we missing something you think would be helpful for
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Troubleshooting

Throttling and what can be done
My Microsoft 365 connector's authentication is no longer valid
Teams channel failed to restore
I authenticated my Microsoft 365 connector with the wrong account
Remove the admin service account from Groups and Teams
Teams planner is not restoring
Public folder failed to restore
Microsoft items are skipped during the backup
Entra ID groups are missing from my backup configuration
Teams channel posts are not being backed up
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