Download one Microsoft 365 item

1. In your connector, find the item you want to download.  

2. Optional: If you want to download an older version of the item, select the Snapshots Viewer icon and then select an earlier snapshot. You will now be viewing data from that particular time. 

3. To the right of the file or folder name, click the download icon. The file or folder will be downloaded to your browser’s default download location.


Download Microsoft 365 items in bulk

Note: Bulk download is not available for PST files.

1. In your connector, find the item you want to download. 

2. Optional: If you want to download an older version of the item, select the Snapshots Viewer icon and then select an earlier snapshot. You will now be viewing data from that particular time. 

3. Select the checkbox next to the items you want to download.

4. In the toolbar click the download icon. The items will be downloaded to your browser’s default download location.


Download an entire user

Downloading a user will download all user data including the user's mailbox, contacts, tasks, calendar, and in-place archives.

1. Select the connector from which you want to download.

2. Find the user you want to restore. Navigate Users > user name, or use the search to locate the user. 

3. To the right of the user, select the Download icon. A folder with the user's data will be download to your browser’s default download location.