Connector health statuses

The health of your connector is visible in the Keepit application. Any time the status changes you will receive an email as well as a notification in the application.

The three different statuses your connector can have are:

Healthy

Healthy connectors have a green status icon. 

A healthy connector means that backups are running regularly. 

Unhealthy

Unhealthy connectors have a yellow status icon. 

An unhealthy connector means something may go wrong and you need to look into it. 

Critical

Critical connectors have a red status icon and the entire connector will be highlighted in red.

A critical connector means that something is wrong and that the backup cannot run properly.


Reasons health status can change


Invalid credentials

The most common reason for the status of a connector to change is because of invalid cloud service (i.e., Microsoft, Salesforce, etc.) credentials. This causes Keepit to lose connection with your cloud service and as a result Keepit is unable to perform a backup. In this case, the status will change to critical and you will see the message "Credentials no longer valid, please update." Simply click this message and you will be taken to your cloud service where you can log in with the proper credentials. 

Keepit unable to create a snapshot

The status of a connector can change if Keepit cannot create a snapshot over a period of time:

  • If more than 24 hours have passed since a snapshot, the status will change to unhealthy.
  • If more than 48 hours have passed since a snapshot, the status will change to critical

Note: You can also hover over the connector to see a tooltip which displays how many days have passed since the last successful snapshot.

The reason for this can be from the side of Keepit, for example, if there was scheduled maintenance work which delayed the start of a new backup. Or it can be due to a misconfiguration or error of some kind.