In our Microsoft 365 connector, we back up user-related data (Exchange, OneDrive, and Teams chats) as well as shared data (Exchange Public Folders, SharePoint, and Groups & Teams data). 

We back up the data of all users that are selected in the backup. Please note that we do not back up any data of guest users and accordingly these users do not show up in the backup configuration. 

Coverage

  • Exchange Online
    • Mail (Outlook)
    • Contacts
    • Tasks
    • Calendar
    • In-Place Archives (also known as Online Archives)
  • Exchange Public Folders
    • Public folders containing calendar, contact, journal, mail, note, or task items in Outlook Desktop
    • Email messages sent or forwarded to Public Folders emails and its subfolders in Outlook Online
    • User permissions (these are automatically restored together with content)
  • OneDrive (not including My Site Host Sites)
    • Documents
    • Form Templates
    • Style Library
  • SharePoint
    • Customization
    • Document Libraries
    • Lists
    • Pages
    • Permissions
    • Site Columns
    • Site Content Types
    • Subsites

        For a more detailed breakdown, go to SharePoint data coverage

  • Groups & Teams
    • Conversations
    • Calendar 
    • Planner
    • Files 
    • Channels
      • Team channel posts (conversations and announcements) and replies (replies are not visible in the backup, but they are restored together with the post) 
      • Files (for public channels a link to the group's files and for private channels a folder with the channel's files)
      • Wiki pages (backed up but cannot be restored, recoverable only by copy-pasting data out or downloading raw files)
      • Channel tabs: Website, Planner, Word, Excel, PowerPoint, Visio, PDF, Document Library, OneNote, SharePoint, Stream, Forms, Power BI, Flow, and Azure DevOps 
      • Meeting recordings (stored in the OneDrive of the user who started the recording)
    • SharePoint
      • Team sites
      • Notebooks

         For a more detailed breakdown, go to Microsoft 365 Groups and Teams data coverage 

  • Teams Chats
    • One-on-one, group, and meeting chats
      • Files 
        • Posts: Chat messages and files 
      • Tabs: Website, Planner, Word, Excel, PowerPoint, Visio, PDF, Document Library, OneNote, SharePoint, Stream, Forms, Power BI, Flow, and Azure DevOps
      • Members (links to users)

Limitations

Exchange Public Folders

We do not back up posts created in Outlook Online or Desktop. 

Groups & Teams

The backup of Channel posts may not work for some customers. For details, click here. 

Teams Chats

  • Microsoft's API for retrieving chats returns all chats, including chats deleted by users. Therefore, your Keepit backup of private chats may contain data that the user deleted.
  • Currently, chats can only be previewed and downloaded. A future release will add support for restoring chats.
  • We do not support the backup of chats if the chat owner is from another tenant.