To ensure that your Keepit backup is performed correctly and to avoid problems down the line, we recommend the following when setting up your Office 365 account:

  • Create a unique account for backup

Set up a dedicated Office 365 service account to handle the backup. This will prevent future problems. For example, if the employee responsible for backup leaves the company, the backup account can be passed on to someone else. 

We recommend you name the account and email as descriptively as possible (e.g., Keepit Backup / keepit_backup@company.com). As this user will be made a member of all Teams and Groups being backed up, this will avoid confusion for the users of those Teams and Groups.

  • Assign the Global administrator role

When creating the new account, assign it the Global administrator role. This is necessary because only through a user with this role can Keepit obtain full access to data. If this is not done, Keepit will not be able to include all data in the backup. 

  • Assign a license to the Global administrator

You must also assign the Global administrator a license that grants them access to Microsoft Teams, which in turn will allow the Keepit software to make the user a member of all Office 365 Teams and Groups. This is vital because Keepit can only back up Office 365 Groups that the Global administrator is a part of.

The following license plans give the Global administrator access to Microsoft Teams: Business Essentials; Business Premium; Enterprise E1, E3, or E5; Enterprise E4 (for anyone who purchased this plan prior to its retirement). For more information about license plans, see: How do I get access to Microsoft Teams?

  • Create groups

If appropriate for your organization, create a dedicated group of users from your Active Directory (your company directory in Microsoft). You will then be able to choose these AD groups in the Keepit configuration when selecting what accounts to back up, making it easy to configure the backup of multiple users at a time. Keepit supports the backup of individual accounts in Office 365 Groups (also known as Unified Groups), Security Groups, and Distribution Lists. For more information about groups in Microsoft, see: Compare Groups.

In Office 365, you can create groups by selecting Groups in the left navigation pane, and then choosing Add a group. For a full guide on how to create groups, see: Create an Office 365 group in the admin center.

In Keepit, when configuring your backup you will see the groups you created under Select accounts for Office 365, in the AD Groups tab.