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Browse our troubleshooting tutorials to get step-by-step solutions for many
common problems. Are we missing something you think would be helpful for
others? Let us know!

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Prepare your Microsoft 365 account
Add a Microsoft 365 connector
Configure your Microsoft 365 backup
Selecting users for Exchange and OneDrive backup
Calculate the amount of data you have in Microsoft 365
How the Global admin user credentials are used in Keepit
Removing the Global admin role from Microsoft 365 backup service account
How the auto-add new users function works in the new user interface
How to upgrade your backup for Keepit 2.0
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