Keepit supports two CSV file formats that can be used to restore Salesforce records:

  • Keepit format
  • Salesforce-generated report

Keepit Format

The CSV file must meet the following requirements:

  • No header line
  • 2 columns
  • 1 or more lines with sobject-name,record-id with or without quotes, where:
    • sobject-name is the API (developer) name of the SObject (like Account or MyObject__c)
    • record-id is the 15-character or 18-character id of the record from given SObject

For example, if you want to restore 2 Account records and 1 MyObject__c record, the CSV should look like this:


Salesforce-Generated Report

In Salesforce you may configure, generate, and export a report, which meets the following requirements:

  • Saved with Unicode (UTF-8) encoding 
  • A header line with some human-readable description, like "Account ID"
  • 1 column
  • 1 or more lines with record-idwith or without quotes, where:
    • record-id is a 15-character ID
    • all record IDs in the file should be from the same SObject

For example, if you want to restore 2 Account records, the CSV should look like this:

"Account ID"

The report may contain an empty row at the end, followed by human-readable information about the file. This additional data will be disregarded when using the report for the restore process.

Reasons why records may not be restored

Restore initiation limitations

You won't be able to initiate a restore if your upload includes:

  • An empty file
  • A non-text file (with some binary data in it, such as a JPEG)
  • A text file, not conforming to one of the above-described CSV formats (unexpected number of columns, ID length, symbols, etc.)

Records skipped 

Some records in the uploaded CSV file may be skipped if:

  • Certain records in the uploaded CSV file may be skipped due to the following reasons: