Questions and answers about upcoming changes to the configuration of Teams Chats backup

Q: What is the purpose of custom app registrations for Teams Chats?  

A: Creation of a custom app registration helps to distribute the per-app throttling budget from the standard shared multi-tenant application Keepit uses today to an application owned and managed by the customer. This improves overall backup performance and reduces backup job duration for Teams Chats. 

Q: Am I required to create an app registration to back up Teams Chats? 

A: Yes, this ensures that your critical data is backed up as fast as possible, so that you can be sure that your data is backed up completely and on time.  

Q: What happens to my connectors that already have Teams Chats enabled? 

A: If you have Teams Chats in a dedicated connector, no data will be backed up until an app registration is created and the connector is reauthenticated. Backup jobs will be marked as unsuccessful in the Job Monitor. 

If you have Teams Chats in a connector with other data areas (Exchange, SharePoint, OneDrive, etc.), the backup of Teams Chats data will be skipped until the app registration is created, connected to your account, and the connector is reauthenticated. All other data areas will continue to be backed up. Backup jobs will be marked as successful in the Job Monitor. 

Q: How do I create a custom app registration in Entra ID? 

A: We have created a knowledge base article to walk you through the configuration step-by-step. You can find the link here.  

Or watch our how-to video here.

Q: What happens if I don’t create a custom app registration? 

A: If an app registration is not created, connected to your account, and authorized, the backup of Teams Chats data will be skipped, and the connector status will indicate that the configuration is out of date.  

Q: Why don’t I see the options in the user interface to connect my app registration to my account?  

A: You will only see the app registration interface in our UI if your account is enabled for this functionality and has successfully migrated to support it. If you do not see the user interface, please contact support so we can check your account. 

If you have any questions not answered here, please reach out to support. Additionally, all feedback regarding this update is welcome.