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Browse our troubleshooting tutorials to get step-by-step solutions for many
common problems. Are we missing something you think would be helpful for
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Prepare your Microsoft 365 account
Create a Microsoft 365 connector
Configure your Microsoft 365 backup
Selecting users for Exchange, OneDrive, and Teams chats backup
Calculate the amount of data you have in Microsoft 365
How the Global admin user credentials are used in Keepit
Permissions for Microsoft 365 backup and restore
When do I need a Privileged Role Admin or Global Admin?
Removing the admin role from Microsoft 365 backup service account
Create an app registration in Entra ID
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