Partners can create partner or customer accounts. MSP Partners can create only customer accounts. 


Create a new account

  1. Open the Accounts page.
  2. In the upper-right corner, select + Create account.
  3. Select an account type.
    A partner account is used to manage customer accounts. A customer account is used to create connectors to back up data.
  4. Select a language.
  5. Select a product.
  6. Enter the company's name and contact email.
  7. Enter a user name for the primary user.
    For a partner account, this is a partner user that will have access to the PMC. For a customer account, this is a Master Admin user that will have access to the Keepit platform. 
  8. Enter an email address for the primary user.
    Note: For customer accounts, notifications about the account, backups, and restores will be sent to this email. The email address can be changed later. 
  9. Select whether or not to send an activation email.
    If you disable the toggle, you can create a password without an activation email.
  10. Click Create.


Edit an account 

  1. Open the Accounts page and select the account.
  2. In the upper-right corner, click the gear icon.
  3. Edit the account information and then click Save.


Delete an account

  1. Open the Accounts page and select the account.
  2. In the upper-right corner, click the Delete icon.
  3. Click Schedule Deletion