The Partner Management Console (PMC) is where you can access all critical business tools and information you need to drive your business with Keepit.

This is where you can:

  • See an overview of your account
  • Create and manage customer accounts
  • Quickly understand your customers' backup status 
  • Instantly identify needed troubleshooting

Two types of accounts have access to the PMC: Partner and MSP Partner

When a Partner or MSP Partner account is created, a user is automatically created, which is assigned with a corresponding user role. The role defines what the user is able to do in the platform. For a full list of the permission sets, see User Roles and Permissions in PMC.

Overview

This is where you can find a quick overview of your account, see if any connectors are in a critical state and need action, and manage users on your account.

Account Info

An overview of your account details.

Click ••• to edit account details, view subaccounts, or create subaccounts. 

Troubleshooting

Shows all connectors across all customer accounts that are in a critical state.

Click on a connector to be taken an account overview and where you can find more details.

Users & Tokens

A list of all users and tokens of the account.

Here you can create, edit, or delete users for your account. 

Have any feedback?

This is where you can leave your suggestions and ideas to help us make the PMC even better.

Accounts

The Accounts page is where you can find all your subaccounts. This is also where you can create new accounts.

Partner accounts

You can see partner account info, users and tokens, and customer subaccounts. 

Customer accounts

Here you can see account info, product info, backup job statistics, users and tokens, connectors.

MSP Partners can sign in directly to these accounts to manage them. 

Your Account Info

In the lower-left corner, select your account profile > Account info.

In the Account info tab, you can view and edit your account details.

In the Security tab, you can configure SSO and MFA.

Your User Info

In the lower-left corner select your account profile > User info.

In the User info tab, you can see your login information and change your password.

In the Security tab, you can see your MFA information and reset your TOTP.

Other Features

Messages

See messages concerning your account.

Support

Find a quick link to the Keepit support site.

Terms of Service

Open and review the Terms of Service.