The Job Monitor page is where you can find an overview of all connector activity. Here you can view all of the connectors' past, current, and scheduled jobs.

On this page you can:

  • Follow the progress of your jobs
  • View reasons for incomplete and unsuccessful jobs, along with information to help you troubleshoot in case of errors
  • See statistics about each job, such as the number of items and amount of data that was backed up or restored
  • Find a list of skipped items in backups and restores and download a detailed CSV report


In this article

Viewing the Job Monitor

Open the Job Monitor

To open the Job Monitor page for all connectors, in the left-hand menu, click Job Monitor.

Or, if you want to open the Job Monitor page for a specific connector, on your connector select  ••• > Job Monitor. This will preset the filter to the selected connector. 

Note: When a job is in progress, the statistics are updated every 5 minutes. Refresh the page to see the new results.

Filter jobs

Use the free text filter to find specific information in the entries you are viewing. 

To use the predefined filters, select the filter icon. Here you can filter jobs by connector, status, type, time span, start and end date. Select Apply filters to apply it to the page. 

Open a job report

In the Description column, you will find a summary of the job. To get more information, point to the row and select the icon on the right. Here you will find a detailed job report.


Download a Job Monitor report

To download CVS file with the list of jobs, in the toolbar select the download icon. 


Cancelling restore jobs

In case a restore job of an incorrect dataset was initiated, users who have access to the Job Monitor can cancel the job.

If a job is still in progress, you will see a cancel button near the job. Click the button and then click Yes. To complete the action, enter your password and click Confirm. 

Understanding the Job Monitor page

Job Types

  • Backup job - The Keepit operation that performs a backup. The result is a snapshot that contains copies of data.    
  • Restore job - The Keepit operation that restores a data type or data types across accounts. Imports are found under this job type. 
  • Item restore job - The Keepit operation that restores an individual item or folder. 
  • PST download job - The Keepit operation that generates a link to download a PST file.
  • ZIP download job - The Keepit operation that downloads a ZIP file.

Job Statuses

  • Unsuccessful 
    A backup job will be marked as unsuccessful if the entire backup attempt fails.
    A restore job will be marked as unsuccessful if the entire restore attempt fails or if all items are skipped,
  • Incomplete
    A backup job will be marked as incomplete if the backup begins but is stopped due to an error. A partial snapshot may or may not be created. This means you may or may not have access to the data that was backed up during the job.
    A restore job will be marked as incomplete if one or more items are skipped.
  • Cancelled
    A job may also be cancelled due to a software update or server reboot from our side.
    A restore job can be cancelled manually from the Job Monitor.          
  • In progress
    The job is still being performed.
  • Scheduled
    Scheduled restore and item restore jobs will be immediately displayed in the Job Monitor.
  • Successful
    A backup job will be marked as successful if at least one or more items are successfully backed up and you have access to it. This means that a successful backup may have skipped items. The system will mark these items and will attempt to back them up during the next job. A backup job will also be marked successful if nothing changed from the last snapshot. In this case you will see 0 MB and 0 items backed up.
    A restore job will be marked successful only if all items are successfully restored. 

Note: If the job was cancelled, unsuccessful, or incomplete, the row will be highlighted in red.

Reasons for Unsuccessful or Incomplete Jobs and Possible Resolutions

Reasons for Unsuccessful or Incomplete Backup Jobs

  • Job aborted
    If a backup job is aborted, you do not need to take any action in this case. A new job will automatically be scheduled. 
  • We encountered a problem
    If we encountered a problem, contact Support so we can take a deeper look into it and make sure everything is OK. Please send us your service ID and connector name.

  • Your Microsoft account is not a Global Admin
    We will not be able to start the backup job if the service account you are using for the backup is not a global admin. Assign the service account the global admin role and then try reauthenticating your connector.

  • Authentication failed
    The backup cannot start if the authentication between Keepit and your SaaS application is no longer valid. Please reauthenticate your connector to renew the connection. Make sure your account you are using to reauthenticate has the proper admin role and permissions. For more information, see My connector's authentication is no longer valid 
  • Your API request limit has been reached
    The backup could not start because we reached the API request usage limit that is set for your Salesforce connector. To ensure the next job will be successful, you can increase the percentage of API requests that we use, but keep in mind that this can affect performance. For more information, see Your Salesforce API Request Usage
  • Your backup configuration file is not valid
    The backup configuration file generated in the web interface is invalid. Contact Support so we can fix the configuration and start your backup. Please send us your service ID and connector name.
  • An incident occurred
    When an incident occurs on the server, we immediately work to fix the issue. You don't need to contact support unless this continues to occur. 
  • Salesforce API access disabled
    Salesforce API is disabled for the Salesforce organization. Make sure you are using a Salesforce edition with API access: Enterprise, Unlimited, Developer, or Performance. Please also check that API access is enabled in the profile of the System Administrator account used for the backup or check that this user has a permission set that has API enabled. For more information, see Set up your Salesforce backup 
  • An authorization error occurred
    We encountered an error during the connector authorization. Contact Support so we can take a deeper look into the error and make sure everything is OK. Please send us your service ID and connector name.
  • Your tenant no longer exists
    Check if your Microsoft 365 tenant has expired or if your Salesforce organization has been disabled.
  • Authorization server unavailable
    The authorization server is temporarily unavailable. The authorization server should be up and running shortly. You don't need to take any action because a new job will be automatically scheduled.
  • We could not find an organization
    Check that you are signed in with the correct admin account and that it has a proper license and/or necessary access to data.
  • Azure AD groups missing
    The user configuration contains groups that have been deleted from the tenant. We don't have access to them anymore and cannot proceed with the backup. To resume the backup, open the configuration and agree to remove the groups from the backup. Or add these groups back to Azure Active Directory. For more information, see Azure AD groups are missing from my backup configuration
  • Azure DevOps organizations missing
    The configuration contains organizations that have been deleted from the tenant's Azure DevOps environment. We don't have access to them anymore and cannot proceed with the backup. To resume backups, open the configuration and agree to remove the organizations from the backup. Or add the organizations back to the Azure DevOps environment. For more information, see Azure DevOps organizations are missing from my backup configuration
  • Your tenant has a custom SharePoint admin domain name
    To continue the backup, we need to your custom SharePoint admin domain. Verify your admin domain in M365 Admin Center. Open All admin centers, click SharePoint, and check the URL (it should look like this: yourcompany-admin.sharepoint.com). Please copy the URL and send it to Support so that we can update it.

Reasons for Unsuccessful or Incomplete Restore Jobs

  • At least one item skipped
    A restore job is marked as incomplete if one or more items were not restored. To see which exact items were skipped, download a skipped files report. If necessary, start a restore of these files individually.
    If many items were skipped, you can start the same restore again. Or if a small amount of items were skipped, you can restore these files individually.
    If you are restoring a SharePoint site, be aware that certain metadata, column and content types, or permissions may not restore. In most of these cases, your actual data will be returned. Please check in SharePoint and see if you have the necessary data. If not, please try again.
    If you are restoring Azure AD data, items may be skipped due to API limitations. For example, we cannot restore distribution groups or mail-enabled security groups. Accordingly, memberships to these groups cannot be reestablished. For more information, see: What happens when I restore an Azure AD object?
  • All items skipped
    A restore job is marked as unsuccessful if the job completed but no items were restored. Please try to restore again. If this continues to occur, contact Support so we can help you identify and solve the problem.
  • Job aborted
    If the restore job is aborted, you do not need to take any action. A new job will be automatically scheduled. 
  • We encountered a problem
    If we encounter a problem, contact Support so we can take a deeper look into it and make sure everything is OK. Please send us your service ID, connector name, and copy of the skipped files report
  • Your Microsoft account is not a Global Admin
    We will not be able to start the restore job if the service account you are using for the backup is not a global admin. Assign the service account the global admin role and reauthenticate your connector. 
  • Authentication failed
    A restore cannot start if the authentication between Keepit and your SaaS application is no longer valid. Please reauthenticate your connector to renew the connection. Make sure your account you are using to reauthenticate has the proper admin role and permissions. For more information, see My connector's authentication is no longer valid 
  • API request usage limit reached
    The restore could not start because we reached the API request usage limit that is set for your Salesforce connector. You can increase your Salesforce API request and then try restoring again. For more information, see Your Salesforce API Request Usage  
  • Your restore configuration file is invalid
    If the restore configuration generated in the web client is invalid, contact Support so we can fix the configuration and start your restore.
  • An incident occurred on the server
    When an incident occurs on the server, we immediately work to fix the issue. You don't need to contact support unless this continues to occur.
  • Salesforce API disabled
    Salesforce API is disabled for the Salesforce organization. Please make sure you are using a Salesforce edition with API access: Enterprise, Unlimited, Developer, or Performance. Please also check that API access is enabled in the profile of the System Administrator account used for the backup or check that this user has a permission set that has API enabled. For more information, see Set up your Salesforce backup
  • An authorization error occurred
    We encountered an error during the connector authorization. Contact Support so we can take a deeper look into the error and make sure everything is OK. Please send us your service ID, connector name, and copy of the skipped files report.
  • Your tenant no longer exists
    Check if your Microsoft 365 tenant has expired or if your Salesforce organization has been disabled. 
  • The authorization server is temporarily unavailable
    The authorization server is temporarily unavailable. The authorization server should be up and running shortly. Please try to restore again later.
  • Your renant has custom SharePoint admin domain name
    To restore your data, we need you to send us your custom SharePoint admin domain. Verify your admin domain in M365 Admin Center. Open All admin centers, click SharePoint, and check the URL (it should look like this: yourcompany-admin.sharepoint.com). Please copy the URL and send it to Support so that we can update it.

Backup Job Statistics

  • Added – items added and/or changed since the last backup.
  • Removed – items removed from the backup because they no longer exist in the cloud service. For example, if an email or file is deleted, then it is removed from the current snapshot, but it will still exist in older snapshots.
  • Skipped – items that could not be reached due to reasons such as throttling, API failures, or inaccessibility from the SaaS application's side. The system will tag these items as skipped and try again to reach them during the next backup.
    The number of skipped items includes the total number of all items and folders that were skipped. The size of skipped items includes only the size of items that were skipped (not of folders)

Note: For Salesforce and Dynamics connectors, skipped items during a backup may be system files that do not contain your data and are not needed for restore. 

Restore Job Statistics

  • Restored - items that were successfully restored.
  • Overwritten - items in the target location that were replaced by files from the snapshot. This occurs when an item is in found in the snapshot and in the target location, but the contents are different. In this case we overwrite the item in the target location with the item in the snapshot.
  • Skipped - items that could not be restored due to reasons such as throttling, a bad request, or a bad token.
    Number and size of skipped items includes total of all items and folders that were skipped.

List of Skipped Items

A list of skipped items can be downloaded as a CSV file.

The reports can be used to check whether there are certain files that are skipped continuously. CSV files from multiple jobs can be compared to track such possible items. 

Note: CSV file reports are only available for one month after the completion of the job.